Banfield Pet Hospital at 10075 Almeda-Genoa Road in Houston, Texas

Customer Reviews about Banfield Pet Hospital

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  It was decent before, but now they're just a joke. They only have a vet there for two days a week so the main way for your pet to be seen is by drop off, otherwise you're waiting weeks to be able to see and talk to the vet. Since the vet is only there for those two days if you want to pick up any prescribed medicine it has to be on those two days because everyone has the time and availability to do that. At first they were open 7 days a week. Then it dropped down to 5 days with weird days being closed like Sunday and Monday. Now they sometimes might even be there. I went to talk to someone on a Friday afternoon around 3, but a Petsmart employee told me they were closed. Last I checked they were still open on Fridays at 3 in the afternoon. So I poorly informed that a receptionist is there the other 3 days a vet isn't there to take calls but leaves whenever their scheduled to leave. Even though the store hours say to 7 pm, Banfield can still close at 3 pm because that's how the employees were scheduled. So now I can be so lucky as to get a hold of someone during their actual store hours. I said they were decent before, but that's putting it way too nicely. They were mediocre at best. The main receptionist there at the time always had an attitude. The vet and staff love to shame people who don't sign up for plans to neuter their pets as soon as they're of age. I understand the risk for testicular cancer is higher for dogs at 5 years old, but I have those 5 years to do it. My friend fell into their peer pressure and her dog was diagnosed as bipolar from a different vet because they said her dog was neutered too early as a puppy. There was another incident where I told told two different things from 3 different people from there. I had to drop off my dog there to get a medicated bath and I asked them if there was a charge for anything else besides the medicine for the bath and they said there wasn't.. Then I was called by them later and was told that I was misinformed and that there is a $50 holding fee even though I had no choice but to drop him off. Then months after all of his 6 medicated baths, I needed to do another drop off so I asked the vet do I still have to pay that $50 holding fee and the vet said there is no such thing. I'm sure I was billed for the holding fees because the receipt said so, but if I'm told 2 out of 3 times there is no such fees what the heck is going on? So for the monthly payments I'm making for my pets to get quality care, I'm sure I'm not getting anywhere near what I pay. The discounts they offer through their insurance isn't worth the crap service they provide if and when they're actually available. I'm closing my insurance with them asap and find a vet who can be available for my pets more than 2 days a week.
  May 05, 2017

  by deana le
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  Had an Awesome Experience, the doctor explained and recommended reasons to get my dog in tip top shape and treated my dogs for their situation they had and I haven't had any problems, I recommend this place for everyone to get their pet checked on and taken care of
  May 02, 2017

  by carlos trevino

Opening hours Closed now

Today: 09:00 am — 07:00 pm

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About Banfield Pet Hospital in Houston