The Rose at 12700 North Featherwood Drive #260 in Houston, Texas

Customer Reviews about The Rose

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  I have called 3 times to make an appointment for my mom and have yet to speak to a representative. Each time was near 40 minutes before I hung up. It's laughable that their automated voice message system says wait time is 10 SECONDS. They have an option to leave a call back message, but their mailbox is full too so you can't. This was a referral, but no thanks. I'll find an easier booking for my mom elsewhere.
  August 12, 2017

  by Xuan Lu
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  I arrived at 8 am for an 8:30 appointment because they told me to be there 20 minutes early since I was a new patient and needed to fill out forms if I didn't fill them out beforehand. I was not greeted when I walked in the door. Everyone else was. I signed myself in. Still no acknowledgement of my presence. There were 4 employees by the sign in window. I stood there for a minute so I could let them know I was a new patient so I could get the forms and an employee said thank you. I'm not sure if was directed at me or the other 3 employees. I sat for about 10 minutes. Still nothing. I went to the first empty window and told the girl I was a new patient and needed to fill put forms. I was told that we would be filling out the forms together. I told her I was told on the phone to be there 20 minutes early to fill out forms. She said to have a seat, they would call me soon. A lady came in in a wheelchair and was given a clipboard and forms to fill out. She asked for a table to write on. The same girl told her she could use the last window but made no indication that she was going to come around the front of the desk to move the chair that was in the way. I walked over and pulled it out for her. At 8:25, I am called over to the middle window and we went over 2 basic forms. That's it. I could have done them while I was waiting. While filling out the forms, the girl asked for my SSN while 2 strangers are sitting on either side of me. As far as I know, that violates privacy laws. I had to wait again before I was seen but it wasn't very long. Everyone else I dealt with were very nice and professional. The front office area needs to get their act together or they're going to cost their company money. I will pay extra to go somewhere else next time.
  June 17, 2017

  by Marissa Worsham

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